Only Smart Step offers the most comprehensive, “Best In Class” 10-Year Manufacturer’s Warranty. With our extensive and proven track record in many commercial environments, Smart Step can confidently stand behind this guarantee. As the manufacturer located in the United States, we comply with all stringent U.S. regulations. With our SmartTech Polyurethane (STP), Smart Step mats are free of Formaldehyde, Heavy Metals, PVC’s, Latex, Plasticizers, Phthalate, or any other fillers. This allows us to warrant every Smart Step mat against any defects in materials and workmanship for 10 years, with great pride.

As a part of the 10-Year Manufacturer’s Warranty, Smart Step also includes a 3-Year Performance Warranty.

Remain Unmatched in Comfort

Smart Step mats provide the optimum in comfort and relief. The ¾” SmartTech Polyurethane (STP) composite, effectively suspends body weight reducing impact on the back, legs, and feet, while encouraging proprioception (rebalancing). This exclusive advantage results in unmatched and consistent comfort.

Always Lie Flat

The 20 degree, gradually beveled edges of a Smart Step mat will never roll up, which prevents dangerous trip hazards. Distinctive to Smart Step mats, our Advanced Polyurethane Technology (APT) includes 100% memory properties, meaning the mat is cured flat and will remain flat.

Never Delaminate

The unique one-piece construction of the Smart Step mat eliminates the need for glues or toxic bonding agents that often break down in time. Our mats will never separate, bubble up, ripple, or tear as a result of broken down glues.

Never Compress

Smart Step mats have an unprecedented immediate-recovery (bounce back) and are guaranteed to never lose their form. The polyurethane construction will not compress (squish down) creating dangerous high and low spots or loose resiliency. This results in consistent comfort, even where the most frequent standing occurs.

Product Overview and Guidelines

With over 20 years of experience producing polyurethane products, Smart Step mats are manufactured with the highest standards possible. Many of the Designer Series feature our exclusive “Dye and Wash” finishes. Each of these mats are hand washed, which makes no two mats exactly the same. While very similar, a slight variance between mats using the same dye may occur. With normal wear, these finishes may fade over time. Smart Step mats are sealed on both top and bottom, making them water resistant. It is important that care is taken to ensure a floor is completely dry before a Smart Step mat is put in place. To help prevent mat movement, periodically clean the bottom of your Smart Step mat. Any floor cover may create color differentials to the floor when exposed to elements such as sunlight, humidity, and other environmental conditions. Smart Step, LLC is not responsible for any reaction between our products and floors. It is our recommendation that customers contact their floor supplier to learn more about their finish, or request a sample mat for testing. Wearing small heeled shoes on Smart Step mats is discouraged, and while unusual, may leave indentation marks or punctures. Smart Step mats are not recommended for areas involving hot oils, such as deep fryers. When dismantling the Puzzle Piece mats, lift to release the notch, do not tug or pull on the connection. For more warranty information, visit www.smartstepflooring.com.

Replacement Coverage

If a Smart Step mat is found to be defective as per the warranty, a full replacement mat or allowance toward a Smart Step Mat will be offered. Smart Step reserves the right to determine if a mat is considered warranted, normal wear and tear, or other.

Accidental Replacement Coverage

Every Smart Step mat comes with an Accidental Replacement Allowance. If a mat has been accidentally damaged and not covered under the 10-Year Manufacturer’s Warranty, a replacement allowance will be available towards the cost of a new Smart Step mat. Contact your Distributor or Smart Step Customer Service Department for more information.

Maintenance and Cleaning

Designed to provide comfort and well-being, Smart Step mats require little to no special care. Most spills can easily be cleaned with warm water and a towel or mop. For more difficult stains, detergents are recommended. It can be spot cleaned, swept, or stick vacuumed (non-brushrolled) as needed. Smart Step recommends that you always test our products with any chemicals to be used. A free test sample is available.

Customer Service

We at Smart Step strive to exceed your every expectation and want to ensure that you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, please contact us at info@smartstepflooring.com or 800-981-4979. Enjoy your Smart Step mat for many years to come!